king1 FAQ – Deposits, Withdrawals and VIP Benefits

Question 1

How long does a withdrawal to bKash or Nagad usually take?

Accepted Answer

After your withdrawal request is approved at king1, the money typically reaches your bKash, Nagad, Rocket, or Upay account within 1 hour. There may be a slight delay late at night or during busy periods, but in most cases the process completes quickly. As long as you provide the correct wallet number, you will receive your money without any trouble.

Question 2

Can winnings from a bonus be withdrawn directly?

Accepted Answer

No, winnings from a bonus cannot be withdrawn until the wagering requirement is met. For the king1 welcome bonus, you must wager the bonus amount 10 times before withdrawing. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, giving you a balance of ৳2,200, and you must place bets totalling ৳1,200 × 10 = ৳12,000 before you can withdraw.

Question 3

My withdrawal request shows "Pending" — what should I do?

Accepted Answer

A pending status means the king1 team is reviewing your request. This review normally finishes quickly and the funds are released within 1 hour. If the request stays pending for more than 1 hour, contact king1's 24/7 live chat and provide the reference number of your request — the team will resolve it promptly.

Question 4

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount at king1 is ৳500. This limit applies equally to all four mobile wallets — bKash, Nagad, Rocket, and Upay. If your balance is below ৳500 you cannot submit a withdrawal request, so wait until your balance is sufficient before applying.

Question 5

Can I withdraw to a wallet registered under someone else's name?

Accepted Answer

No. Under king1's security policy, the wallet number used for withdrawal must be registered in the player's own name. Withdrawals to third-party wallets are not permitted. This rule is in place to prevent fraud and money laundering and to protect each player's own funds.

Question 6

Are any fees charged on withdrawals?

Accepted Answer

For information about king1's withdrawal methods — bKash, Nagad, Rocket, and Upay — please check the payments page or ask via live chat support. It is a good idea to review the latest terms before submitting a withdrawal request. Full payment-related information is available on the terms and conditions page.

Question 7

Can I play or withdraw at king1 without completing verification?

Accepted Answer

Full verification is not always required just to play games, but king1 may require your account to be verified before you can withdraw — especially for larger amounts. Completing verification early means you will not face any delays with future withdrawals.

Question 8

Exactly when will king1 ask me to verify my identity?

Accepted Answer

king1 typically requests verification before your first withdrawal, when a withdrawal request exceeds a certain limit, or if unusual activity is detected on your account. Submitting your documents voluntarily right after registration removes the risk of delays later.

Question 9

Why do I have to submit so many documents — is it mandatory?

Accepted Answer

Yes, it is mandatory. The king1 platform carries out verification to confirm each player's age (21+) and identity, and to maintain account security. It protects players from unauthorised access and fraudulent activity.

Question 10

Will my national ID or passport details be kept safe?

Accepted Answer

king1 uses SSL encryption to keep all documents and personal information secure. Submitted documents are used only for verification purposes and are not shared with third parties. Please read the privacy policy for full details.

Question 11

What should I do if my verification is rejected?

Accepted Answer

If verification is rejected, king1 will normally tell you the reason. If the image is unclear or the document has expired, resubmit with correct documents. If you are unsure about the problem, contact the 24/7 live chat or email — the team will help you submit the right documents.

Question 12

Must the name on my account match the name on my mobile wallet?

Accepted Answer

Yes, absolutely. The name registered on your king1 account must match the name on the bKash, Nagad, Rocket, or Upay account used for deposits or withdrawals. A name mismatch can cause payments to be blocked and create complications during verification.

Question 13

How many VIP tiers does king1 have and how much cashback does each one offer?

Accepted Answer

king1's VIP programme has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback), and Gold (up to 1.0% weekly cashback). Cashback is calculated based on your weekly net losses.

Question 14

How exactly is the weekly cashback calculated?

Accepted Answer

Cashback is calculated by subtracting total winnings from total losses for the week (net loss) and applying the tier rate to the result. Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback — this is the maximum amount for the Silver tier.

Question 15

What do I need to do to move up to a higher VIP tier?

Accepted Answer

VIP progress at king1 comes through regular play. The more active you are and the more consistently you bet, the faster you can move from Bronze to Silver and from Silver to Gold. The king1 support team can provide detailed conditions for tier changes.

Question 16

What other benefits do VIP members receive besides cashback?

Accepted Answer

In addition to weekly cashback, king1 VIP members receive priority support, special promotional offers, and access to exclusive events. Gold tier members enjoy the highest level of benefits. Visit the king1 VIP page for the full list of VIP benefits.

Question 17

Is cashback credited directly to my wallet, or are there separate conditions?

Accepted Answer

king1 VIP cashback is paid out on a weekly basis and depends on net losses. For details on the applicable terms and conditions for using cashback, please visit king1's live chat support or the VIP page.

Question 18

What deposit methods are available at king1?

Accepted Answer

king1 currently supports deposits via four mobile wallets: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most widely used mobile payment services, so you can easily make a deposit from any Android or iOS device.

Question 19

What is the minimum deposit required to play slots or place bets?

Accepted Answer

The minimum deposit at king1 is ৳200, and this is the same across all methods (bKash, Nagad, Rocket, Upay). You can start playing slot games, live casino, or sports betting with just ৳200.

Question 20

How do I deposit using bKash?

Accepted Answer

Log in to king1, go to the deposit option, and select bKash. Send money or make a payment to the specified number via bKash and submit the transaction ID (TrxID). If the details are correct, the balance will be added to your account within a few minutes. The minimum deposit is ৳200.

Question 21

I made a deposit but it has not been added to my account — what should I do?

Accepted Answer

First, wait a few minutes as there can sometimes be a short delay. If the balance still has not appeared, contact king1's 24/7 live chat with the transaction ID (TrxID) from bKash or your other wallet. The team will verify and resolve the issue quickly.

Question 22

Is there a bonus on the first deposit?

Accepted Answer

Yes. When you make your first deposit at king1, you receive a 120% welcome bonus of up to ৳8,000. Example: deposit ৳1,000 and you get a ৳1,200 bonus, giving you a total balance of ৳2,200. You must wager ৳1,200 × 10 = ৳12,000 before withdrawing the bonus.

Question 23

Can only Dutch-Bangla Bank customers use Rocket?

Accepted Answer

Rocket is the mobile wallet service of Dutch-Bangla Bank. Anyone with an active Rocket account can deposit and withdraw at king1 — having a direct account with Dutch-Bangla Bank is not required.

king1 Frequently Asked Questions

Browse questions by category

Withdrawal questions

Verification and documents

VIP benefits

Deposit questions

Contact us directly if you cannot find an answer